All items sold on The Art Hound Gallery website and at our Cambridge gallery are verified by us to be as described and come with full certification from The Art Hound. For further provenance questions on artwork please contact the gallery directly.
The Art Hound Gallery is confident you will be satisfied with your online purchase, however if not, please return the piece within 14 days of receipt and in the original condition. If you have any problems with your order or wish to cancel/exchange any items, please contact us in the first instance to arrange the return of your artwork(s).
The Art Hound Gallery cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do choose to return any item by post, we recommend using a reputable, tracked parcel delivery or courier service.
To qualify for an exchange or refund, the artwork(s) must be returned to us in mint condition, within the original packaging, well packaged for transport and accompanied by an original proof of purchase within 14 days of receiving your order. Works purchased online can be returned via shipping, or in person to the gallery.
Shipped artworks can be returned to us via post and will refunded minus the shipping and packaging cost.
All orders found by us to be faulty or not as described will be refunded in full.
Please note that we cannot offer a returns policy for our framing service. Frames are bespoke made according to our customers’ requirements and therefore cannot be returned or exchanged.
All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates.
Our 14 day returns period only applies to works purchased from the website and shipped out, not works purchased directly from the gallery or pre-viewed from the gallery. All works can be viewed in person at the gallery before purchase. Works purchased in the gallery are only eligible for a refund if faulty. Works purchased in the gallery can only be returned for a credit note.
We can only reserve works for 2 days - and require a non-refundable deposit of 10% to do so.
Company number: 08365604
VAT number: 327025036
Trades as The Art Hound London Ltd